But, lately I have been hankering for a less oily chicken covered in
peri peri and ventured up the road to Nando’s Newton Park. With the
father in law in Aurora it has become pretty
convenient to pop in to
Nando’s on our way back home.
Friday evening was a tiring one – the father in law had taken a turn
for the worse and the Longhair and I only got to leave Aurora at 7:30
p.m. – tired, hungry and in desperate need of a dozen cool soothing
Fanta Browns, so the first stop was to take care of the inner man and
woman at Nando’s Newton Park.
We placed our order and watched the organised chaos with bemusement as
food flew out of the place faster than the road runner down a cliff
with a fuse fizzing out of his rear.
Amidst all this chaos we noticed a dark clad gentleman standing talking
urgently to the cashier, “Aha” I thought, here comes a bit of action
with maybe some peri peri squirted in an eye or two or possibly even
firmly placed in a sensitive groin area.
BUT, the dark clad gentleman remained calm and steadfast as cashiers
scrambled to the rear to retrieve some toys – obviously forgotten by
the staff when they had handed over the dark clad gentleman’s food
earlier. And yet the gentleman still stood his ground whilst the
cashier pleaded with the manager, who was within touching distance, to
talk to our dark clad hero.
Reading the body language one could see that the manager was just
wishing for our hero to disappear.
By now all the sundry observers had focused their bored but attentive
faces on the unfolding drama and I couldn’t resist going up to our hero
and finding out just exactly what the hiccup was. It transpires that
said hero works for Mr Delivery and he was not given
his entire order
to deliver to his client. His client then strongly suggested that our
hero hotfoot it back to Nandos and ensure that his dwarves get their
toys. Our hero was now standing his ground and demanding that the idjut
who had short changed him ALSO pay his delivery fee.
In earshot of the cashiers I commiserated with our hero and mentioned
that all the clients waiting had witnessed the intransigence and
rudeness of the Nando’s staff AND that I would be placing a little
lesson on MyPE
for all of Port Elizabeth to see. Magically Forty Bucks
made their way into our hero’s grubby hands.
In the interim, the Longhair had taked delivery of our order and we
beat a hasty retreat home.
That would have been that and I would not have bothered writing about
poor service and attitudes of staff, UNTIL we opened our food parcel to
find that the damn Portuguese Salad was missing. I immediately phoned
Nando’s and was told that the manager would phone me back. “Yea right”,
we thought. Lo and behold he did phone back and offered to replace the
Now, this is where I get
revved. Our hero got his delivery fee refunde
to him because of the inconvenience, the manager knows that I was there
at approximately the same time (I gave him the order no. 35), the
manager knew that there was some ‘other oke’ there saying that he would
write about poor service BUT, he still fobbed me off with a “I will
replace or refund the next time you are here”.
You made the mistake, buddy, merely reading what the person ordered off
of the till slip and NOT actually checking the bag means diddly squat.
The least you could have done is sweeten the deal by offering to
deliver my damn salad.
How many other people have been short changed by you?